FAQs

(Frequently Asked Questions)

Please be aware that the answers given here are general in nature and should not be taken as the Veterinarian’s diagnosis or direct advice. If you have any concerns involving your pet, please note that you should contact the clinic to schedule an appointment with your Veterinarian and/or speak to one of the Veterinary Technicians regarding the concern.

What if my pet has worms in stool or vomit?

If the pet has been seen here before, bring a stool sample in to have checked and we can dispense medication. If the pet has not been seen here before, please call to make an appointment for an exam.

What should be brought in with my pet on his/her first visit?

Any previous medical history records and a fresh fecal sample.

Does the clinic take walk-in appointments?

We offer urgent care services. If possible, please call in advance to determine the best time to be seen; this helps decrease wait times for services. Like in human hospitals, critical emergencies are always attended to first. Therefore, if your pet is in stable condition you may be asked to wait in our lobby. Urgent care fees will apply.

Does the hospital provide emergency service?

Yes. Outside our regularly scheduled appointments, urgent care and/or emergency fees will apply.

What are the instructions for an animal prior to surgery?

No food after 10:00 pm the night before the surgery. No water the morning of the surgery. Drop off on the day of surgery is from 7:30 am – 8:30 am. If you need to drop off the night before, please contact the clinic for special drop-off hours. See the Pre-Anesthesia Informational Letter under Forms for more instructions.

Why is preoperative bloodwork, IV catheterization, and monitoring recommended for surgery?

Preoperative bloodwork gives the doctor an accurate reading of your pet’s health before placing him/her under anesthesia. It allows us to determine whether or not your pet will be able to process the anesthesia properly. The IV catheter and monitoring are both extra safety precautions that are offered to pets undergoing anesthesia. More detail is given on the Pre-Anesthesia Informational Letter and the Pre-Anesthesia Consent Forms.

Why should I vaccinate my pet?

Rabies vaccinations are required by law in West Virginia for any pet over the age of 6 months. The first rabies vaccine given is good for one year. Every one given after that is good for three years.

All other vaccinations are yearly and their benefits can be explained more clearly by one of our technicians or doctors. It can then be decided what vaccines are appropriate for your pet.

Why are heartworm tests performed yearly?

Our veterinarians recommend testing for heartworm every year. Even if your dog is on heartworm preventative, he/she may not have swallowed one of the doses, a dose may have been missed, or, in very rare cases, the heartworm prevention may not have been 100% effective in your dog. The heartworm test we carry also tests for several diseases transmitted by ticks, including Lyme disease.

Why should I spay or neuter my pet?

Dog and cat overpopulation is a very serious problem. Spaying or neutering your pet is a way help control this problem. Having your pet spayed or neutered at an early age can also help prevent future complications and/or illnesses including mammary tumors, prostate problems, uterine infection, and testicular or ovarian cancer. Some behavioral problems such as aggression may be prevented by early neutering.

What products are available to treat fleas?

Our clinic carries several products for the treatment of fleas. Please note that some of these products cannot be prescribed without an annual examination. We carry the following products for dogs:

* Advantix: spot-on product that protects against fleas and ticks

* Advantage: spot-on product that protects against fleas

* Trifexis: oral product that protects against fleas, heartworm, and intestinal parasites

* Comfortis: oral product that protects against fleas

* Seresto: collar that protects against fleas and ticks

* Capstar: oral product for short-term management of fleas

We carry the following products for cats:

* Revolution: spot-on product that protects against fleas, intestinal parasites, and heartworm. This product also protects against and helps treat ear mites

* Advantage: spot-on product that protects against fleas

* Frontline Plus: spot-on product that protects against fleas

* Capstar: oral product for short-term management of fleas

We also carry a home-area treatment for fleas called “Knockout.”

How do I get refills on medications?

Please call the clinic or request a medication refill online at least 24 hours prior to your anticipated pick up time. This way our staff can have it ready for you, and any questions on dose changes or quantities can be discussed. If you are not an established client with our clinic and need medication refills, please call and talk with one of our technicians. Due to state regulations, there are many medications that cannot be dispensed by our clinic unless there is an established doctor/patient relationship.

Who do I contact for injured or dangerous wildlife in my area?

For injured birds, please contact the Avian Conservation Center of Appalachia’s Injured Bird Hotline at (304) 906-5438.

For all other injured animals, please contact your local sheriff’s station and speak with someone from the Animal Control department. In Monongalia County, call 304-284-7405. They will be able to deal with the animal appropriately.

 

 

Why is pain management recommended after surgical procedures?

Studies have shown that by helping your pet avoid pain you may be able to speed the recovery process. Best of all, because it reduces stress and increases a sense of well being, pain management may even help your pet live longer.

It is very important that you not try to medicate your pet yourself. Certain painkillers, including acetaminophen (found in Tylenol), or combinations of medications. can be toxic to pets in very small doses. Do not give your pet any medication without consulting your veterinarian

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